Juice Asset Submission Guide

Version 1.5 - Updated April 3, 2017

This document is designed to give you all of the information you need to start sending your assets to Juice. In addition to the technical requirements for different asset types, you will also find helpful information regarding limitations on content that we can accept, detailed lists of what is required vs optional for different delivery platforms, a handy glossary and a list of frequently asked questions. If this document doesn't answer your questions or is unclear in anyway please feel free to contact your Juice rep.

Most platforms have restrictions on content that contains certain elements. Please check your content to make sure that it meets the requirements described below. Extra costs will be incurred and turnaround times may be affected if edits are required to create a clean master for archiving and delivery.

Along with the asset type-specific considerations in the tabs below, please be aware of the following list of requirements.

Content Considerations - Feature Films

  • Clean masters are strongly preferred, especially for any content that will be versioned for delivery to foreign language territories. Clean masters contain any graphics, supers or credits in the film but do NOT have any dialogue translations. For more details regarding the difference between a clean and a textless master please refer to the faq in this document.
  • If a clean master is not available and localized deliveries are ordered, textless elements are required to create a textless version of the feature in-house.

Content Considerations - Film Trailers

  • No date tagging should be included. Tags like "This Christmas", "May 2015" and "Coming Soon" will all have to be removed for most platforms.
  • There should be no ratings or warning cards present (MPAA, FBI, Interpol etc).
  • Reference to any particular product (available on DVD, Look for it on iTunes etc) will need to be removed.
  • Family Friendly trailers are generally preferred.
  • Should be in the same aspect ratio, resolution, bit rate and/or codec and frame rate as the feature.
  • Trailers should match all technical and visual properties of the feature file (aspect ratio, frame rate, resolution, etc.).
  • Should be between 30 seconds and 4 minutes in runtime.

Content Considerations - TV Episodes

  • Commercial blacks should be closed (no more than 3 seconds long each).
  • Any segments of content that appear to be in-program commercials may need to be removed.This includes, but is not limited to, bumpers and recaps.

In order to ensure that your materials are processed without error and on time, it is important that assets be delivered to Juice in accordance with the technical details outlined in this section.

In addition to the technical details outlined for each format and delivery method below please keep the following important points in mind:

Audio/Video Specifications

Video masters must be provided in their native frame rate.

Compressed video on DVD-Video is not acceptable for most platforms and should not be supplied.

Many platforms have a strong preference for HD assets over SD. It is strongly recommended that HD be delivered whenever possible.

  • Upres'd footage will not be accepted.

It is preferred that audio is provided in the same container as video. Additional charges may apply to line up audio from external sources.

  • For example, if sending a feature film with English 2.0, 5.1 and French 2.0 it is strongly preferred to have all audio streams in the same mov file as the video to which they are synced.

Regardless of the content type (feature film, tv episode, music video, trailer) the below specifications must be met. If you have files that do not match the specifications below please contact your Juice rep prior to sending the files to Juice to make sure that they are usable. If they are usable, additional processing costs and delays may apply.

All video files must have at least one second of black and silence at the head and tail.

Please Note: Most platforms do not accept dual-mono audio. If you are exporting from Final Cut Pro Studio this video demonstrates the correct way to export proper stereo audio. If a stereo source is unavailable platform pre-approval may be required.

Supported Formats
Containers.mov (Quicktime)
Frame Sizes4096 by 2304 (4K HD)
3840 by 2160 (4K 16:9)
1920 by 1080 (HD)
720 by 486 (SD - NTSC)
720 by 480 (SD - NTSC)
720 by 576 (SD - PAL)
Frame Rates23.98
24
25
29.97
59.94
Video CodecsApple ProRes 422 (HQ) < Strongly Preferred
10 bit Uncompressed 4:2:2
8 bit Uncompressed 4:2:2
Blackmagic 10 bit
Avid DNxHD
DVCPRO HD
Audio Configurations2.0 Stereo (L,R)
5.1 Surround & 2.0 Stereo (L,R,C,LFE,LS,RS,LT,RT)

*note that audio should be provided as part of the same video container. Audio supplied separately may cause delays and incur additional costs.

7.1 Surround (L,R,C,LFE,Ls,Rs,Rls(or Lrs),Rrs)
Audio CodecLPCM (Little or Big Endian)
Audio Sample Rate48 kHz
Audio Bit Depth16
24

Audio Only Specifications

Audio masters should be uncompressed and DRM free.

Juice accepts delivery of music tracks that adhere to the following specifications:

Supported Formats
CodecsPulse-Code Modulation (.wav)
Apple Lossless (.m4a)
Free Lossless Audio Codec (.flac)
Bit Depth16
24
Sampling Frequency44.1 kHz

Tape Specifications

Juice is able to accept delivery of physical masters in the following formats:

  • HDCAM-SR 4:2:2 (4:4:4 Not Accepted)
  • HDCAM
  • Digital Betacam

When delivering on tape please observe the following requirements:

  • All video content must be provided at the native frame rate.
  • Content that has been up-converted to HD may be unusable for some platforms (iTunes, Netflix etc.) and is not recommended.
  • All tape sources must have unbroken timecode throughout the program.
  • All tapes must have standard bars and tone at the head.
  • A minimum of 30 seconds of black and silence is required at the tail.
  • Acceptable frame rates include 23.98, 24, 25, 29.97 and 59.94. If your frame rate is not on this list contact your Juice rep.
  • If delivering 5.1 on tape please be sure to also include 2.0. If you only have 5.1 please contact your Juice rep.
  • All tape specs must be clearly listed on the tape label. Incorrect spec listings can cause delays and additional charges. Key specs to include on labels include:
    • Frame rate
    • Resolution
    • Name of program
    • Runtime
    • Aspect Ratio
    • Audio channel assignments
  • Juice can accept Dolby-E but an additional charge will apply.

If your tape contains closed captioning please be sure that they are included as CAE-708 for HD masters and CAE-608 (or line 21) for SD masters. Captions can also be included as a separate file please see the Closed Captions tab for more details on captions.

Closed Captions Specifications

Closed Captions must include off-screen sound effects, dialogue, music etc. when it is relevant to the narrative.

  • For example, if in a scene a car crash is heard and the character on-screen is startled then a caption should something like "car crashing" on-screen. Note that there are many other conventions that should be followed when creating caption files, the scope of which is beyond this document. Please make sure that you are using a reputable captioning facility when having captions created. If you would like to be referred to a caption house please talk to your Juice rep.

Some platforms and territories require that content be closed captioned and will reject any content that is not captioned.

  • Contact your Juice rep if your content does not have captions and you wish to sell it in a region that requires them.

Closed captions should always be delivered as a properly formatted Scenarist caption file (.scc).

Please be sure that your file meets the requirements listed below, files that do not meet these requirements will be rejected:

  • Captions must be under 400 WPM
  • Captions must have a minimum duration of 13 frames and a maximum of 11 seconds.
  • Captions cannot contain illegal characters.
  • Captions must never have more than 32 characters per line.
  • No more than 4 lines are allowed in a single caption.
  • Placement information is required. Captions must respect existing on-screen text by moving to either the top or the bottom of the screen as required. Overlapping captions sill be rejected.
  • Captions must line up to the video master provided and not include any redundant content.
  • Caption files should be provided as "pop-on" captions, not "roll-on".
  • Captions must translate off-screen dialogue, sound effects and music elements that are relevant to the narrative.
  • More than one language in one caption file is not accepted, including music lyrics. Only proper names, popular slang, and colloquialisms in a different language are considered acceptable.
  • Reel assembly is subject to additional charges.

Please also note:

  • Some digital platforms such as Netflix no longer accept 'roll up' captions.
  • Juice does not proof CC files, and is not responsible for content, spelling, grammar, or any other issue that may arise in the supplied file.
  • When possible Juice will endeavour to correct problematic files, but additional charges will apply.

Subtitles Specifications

Juice accepts subtitle files in a variety of formats depending on the type of platform they are to be used for.

In addition to providing your subtitles in one of the formats listed above please be sure that your file meets the requirements listed below, files that do not meet these requirements will be rejected:

  • Subtitles must be under 400 WPM.
  • Subtitles must have a minimum duration of 13 frames and a maximum of 11 seconds.
  • Subtitles should not contain illegal characters.
  • No more than 2 lines are allowed in a single subtitle.
  • Placement information is required. Subtitles must respect existing on-screen text by moving to either the top or the bottom of the screen as required. Overlapping subtitles will be rejected.
  • Subtitles must line up to the video master provided.

When possible Juice will endeavour to correct problematic files, but additional charges will apply.

FormatSample File Extension Notes Platforms
Scenarist TIFF Subtitle File.sst, .sonUsually zipped with a large amount of .tif filesDVD Only
Spruce Technologies Format (graphic based).stlUsually zipped with a large amount of .tif filesDVD Only
BDN.xmlUsually zipped with a large amount of .png filesBluray Only
Spruce Technologies Format (text based).stlStand alone fileAll Platforms
EBU STL.stlStand alone fileAll Platforms
iTunes Timed Text.ittStand alone fileAll Platforms
MacCaption.ccaStand alone fileAll Platforms

Asset Bundles

This is the preferred format for delivery of content to Juice for all platforms.

If you have Compressor version 4.2 or later you can output an iTunes package (.itmsp) containing your feature video, trailer (one per region), additional audio streams, subtitles and closed captions in one bundle. It is especially useful for submitting packages that contain timed text such as subtitles and captions as it allows you to preview the sync and positioning of your timed text directly in Compressor.

Note that you do not need to be working in Final Cut Pro to use this feature, you simply need to have a copy of Compressor 4.2 or later which is available in the Mac App Store. For more information on creating .itmsp packages click here.

The assets you are required to deliver vary greatly from platform to platform. Click on any of the product types below to see what assets you are required and able to deliver. If you don't see the platform you want to deliver to on this list please contact your Juice rep for more details.


AssetRequiredSpec
Feature Film Yes
Trailer Yes
  • See Audio/Video File Section
  • If no suitable trailer is available a preview clip can be cut from the feature
Poster Art Yes
  • High Quality PNG (.png), JPEG (.jpg) quality unconstrained, or LSR (.lsr)
  • JPEG/PNG: 1400x2100 pixels minimum, 2000x3000 pixels will be required as of August 1, 2017
  • LSR: must be 2000x3000 pixels
  • For LSR files: must have 2-5 layers, each image within the layered LSR file must have a unique name and be in PNG format
  • 72 dpi minimum resolution
  • RGB Color space (CMYK is not accepted)
  • Must not contain release date, urls, promotional tagging, billing block or format logos (DVD, BD etc)
  • Must not contain nudity or graphic material
  • Must contain key art and title
Banners Yes
  • 4320 x 1080 px minimum
  • RGB (screen standard)
  • Images must be at least 72 dpi
  • Artwork must also be in the PNG format and without alpha channels
  • No branding or text in artwork.
Background Art Yes
  • 4320 x 2160 px minimum
  • RGB (screen standard)
  • Images must be at least 72 dpi
  • Artwork must also be in the PNG format and without alpha channels
  • No branding or text in artwork.
Metadata Yes
  • As completed in the Melon, or, for aggregation clients, submitted via the link provided by your Juice rep
Closed Captions Yes*
  • * Required for title that have an English language component and available for sale in the USA.
  • See Closed Captions As A File Section
Alternate Language Audio Streams No
Alternate Language Subtitle Streams No
  • See Subtitles Section
  • Subtitle file must contain positional data where necessary.

TV episodes are delivered individually to an iTunes TV season. Please note:

  • Your iTunes season MUST be created in iTunesConnect prior to us uploading anything.
  • iTunes TV content does not support alternate audio or subtitle languages.
AssetRequiredSpec
Episode Yes
Metadata Yes
  • As completed in the Melon, or, for aggregation clients, submitted via the link provided by your Juice rep
Closed Captions Depends
  • Captions are required for tv episodes that have an English language component (audio or burn-in subtitles) and are to be available for sale in the USA. If your episode is in English but is not available for sale in the USA captions are still recommended, but are optional. If your episode has no English language component captions are not required.
  • See Closed Captions As A File section for technical specifications.
Artwork Yes
  • 3000x3000 pixels
  • Ratio: TV - 1:1
  • TIFF (32-bit uncompressed), JPEG, or LSR
  • RGB colour space
  • Please also include a .psd of the feature's key art for Apple's discretionary use
  • Poster art must contain the title of the feature and the key art
  • Please ensure that artwork does not include: credit blocks, email addresses, URLs, product tagging, pricing, or contact information
  • Artwork must not contain nudity, graphic or explicit content, or promotional material including URLs or network logos (or other bugs)
AssetRequiredSpec
Music Video Yes
Metadata Yes
  • As completed in the Melon, or, for aggregation clients, submitted via the link provided by your Juice rep
AssetRequiredSpec
Audio Track Yes
Metadata Yes
  • Talk to your Juice rep for details.
Album Art Yes
  • 2400 by 2400 pixels
  • 72 dpi minimum.
  • RGB (screen standard)
  • JPG (Unconstrained Quality, .jpg extension), PNG (.png extension) format, TIFF (.tif extension)
Music Videos No
Digital Booklet No
  • .pdf format
  • Minimum length of 4 pages.
  • Maximum file size of 10 MB.
  • All fonts MUST be embedded.
  • Minimum resolution of 72 dpi.
  • Size must be 11 by 8.264 inches (28 cm by 21 cm).
  • RGB color (NOT CMYK).
  • Content must be presented horizontally (landscape).
  • All images must be full bleed.
  • File should open full screen with no negative space surrounding.
  • Printer's marks are not allowed.
  • Booklet cannot contain advertisements for other products or services.
  • Links to the artist and/or label website are allowed, all other links are prohibited.
  • No time sensitive information allowed (concert dates etc...)
AssetRequiredSpec
Bonus Materials Yes
Artwork - Minimum of 5 still images from the feature film Yes
  • 1920x1080 pixels minimum
  • 72 dpi minimum
  • RGB colour space (CMYK is not accepted)
  • JPEG (Unconstrained quality) or PNG format
  • Alpha channel support
Artwork - Key Art Poster Yes
  • 1400x2100 pixels minimum
  • 72 dpi minimum
  • RGB colour space (CMYK is not accepted)
  • Layered PSD (Not flattened)
Metadata Yes
  • Completed content memo
Motion Backgrounds Optional
  • If you would like to provide Juice with a clip to use for motion backgrounds, kindly refer to our audio/video spec.
  • Clips should be a minimum of 30 seconds, and no longer than two minutes.

Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
Highest resolution available 2.0 mandatory
5.1 if available
Required No Required No

Feature Format

For delivery to Netflix, you will be required to send us your feature film. For details on Codecs, audio configurations, frames, and resolution, please refer to the Audio/Video tab under the Ingest Requirements section.

Along with the technical specifications outline in the Ingest Requirements section, please also note the following requirement for Netflix packages:

  • Netflix does not allow content with burned in subtitles. If a subtitled version is the only version available, pre-approval from your Netflix account rep will be required.
  • For clients with direct contracts, pre-approvals are to be acquired through the client and Netflix. Juice will communicate directly with Netflix for aggregation projects.
  • Lower thirds (supers) can be burned into the feature file but they must be translated when providing subtitle files for additional languages.
  • Netflix will only accept content in the original aspect ratio and frame rate (telecine is not accepted).
  • Files must not contain bars and tone, slates, advertisements, commercial black segments greater than 2 seconds or commercial bumpers. Additional charges may apply for the removal of additional content at Juice.
  • Secondary audio streams should be provided as 5.1 and 2.0 embedded in the video file. Sending secondary audio streams separately will result in extra charges and additional turnaround time.

Audio Streams

  • Secondary audio streams should be provided as 5.1 and 2.0 embedded in the video file. Sending secondary audio streams separately will result in extra charges and additional turnaround time.

Closed Captions

Due to the quality expectations set out by Netflix, all text files must exceed broadcast standards. As such, Juice requires that all supporting text files (full subtitles, closed captions, and forced narratives) are either originated by or QC'd in full by a Netflix Preferred Vendor (NPV) subtitling house. Please contact your Juice representative for the full list of NPV subtitling houses if you are planning an international release.

Closed Captioning is mandatory for English audio headed to the US and is strongly recommended for all other territories. Text file requirements are laid out in your contract with Netflix. If you have a direct contract please contact your Netflix account rep for clarification, otherwise please contact your Juice rep.

Closed Captioning Style and Formatting

  • All CC must be created in ‘Pop On’ style. ‘Roll Up’ and ‘Scrolling Text’ are not acceptable formats. These two formats are not easily converted to ‘Pop On’ and will need to be retimed from scratch. For detailed file specs please see the Closed Captions tab in the Ingest Requirements section.
  • Any caption house credits must be removed as Netflix will not advertise for any captioning or post houses on their service.
  • CC must be originated or QC’d in full by a NPV subtitling house.

Subtitles

Subtitle Style and Formatting

  • Subtitle files should be provided as either EBU STL or ITT, and must be top and bottom justified to accommodate any burn-in supers. For detailed file specs, kindly see the Subtitles tab in the Ingest Requirements section.
  • Netflix will reject any subtitle file that is in ALL CAPS LOCK.
  • Subtitles must be originated or QC’d in full by a NPV Subtitling house

Forced Narratives

Forced Narratives must be originated or QC’d in full by a preferred NPV Subtitling house.

Common Netflix Rejections

The rejections listed below are common issues. Netflix reserves the right to reject content at their discretion.

Please Note: This is not meant to be an exhaustive list.

CC/Subtitles
Unidiomatic translations (not translated by Native speaker) The file seems like it was translated by a non-native speaker or by a machine and/or there are mistakes, such as bad grammar, punctuation, or spelling throughout.
Timed text display time too short/Timed text display time exceeds duration limit Any timed text event besides song lyrics that remains on screen for over 10 seconds or less than 0.5 seconds.
Captions over 400 WPM The maximum reading speed of any caption cannot exceed more than 400 words-per-minute
Missing translation Plot-pertinent translation missing
Overlapping Text (Incorrect placement information) The subtitle/caption text covers on-screen text and is difficult to read. These timed text events must be raised or positioned accordingly in order to prevent obscuring plot-pertinent on-screen text. Only applicable events should be raised. Please do not raise all events unnecessarily.
Audio/Video
Telecine Detected Netflix’s tools have detected a frame cadence indicative of non-native frame rate.
Duplicated Frame Video has dropped frames and does not play smoothly.
Blended Frames (Ghosting) When an object is in motion across two fields or two frames, the merging of the fields (during deinterlacing) or frames (during frame rate conversions) can cause the final frame to be a "blend" of the two fields or frames.
Audio Distortion/Static Audio is crackling or has a static sound or appears to have a thinning sound (as if missing bass) that sounds like it is alternating quickly from one speaker to the other.
Audio Dropout Audio goes silent for any duration of time that dramatically impacts the viewing experience.
Missing Forced Narratives Certain lines, text, or scenes require translation in order for the audience to understand the plot.
Incorrect Aspect Ratio Video seems squeezed / stretched or the context of the aspect does not make sense with the video content.
File is not in original aspect ratio Netflix requires all content to be in the original aspect ratio.

Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
HD or SD 2.0 mandatory
5.1 if available
Required Required Required Required

Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
HD or SD 2.0 mandatory
5.1 if available
Required Required No No

Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
HD or SD 2.0 mandatory
5.1 if available
Required No No Required

Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
SD preferred 2.0 mandatory
5.1 if available
Required Required No Required

Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
HD or SD 2.0 with SD Required Required Required Required

Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
HD or SD 2.0 with SD Required Required No No

Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
Highest resolution available 2.0 mandatory
5.1 if available
Required Required No Required

Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
Highest resolution available 2.0 mandatory
5.1 if available
Required Required Required Required

Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
HD or SD 2.0 mandatory
5.1 if available
Required Required Required Key art and poster art

Artwork Specifications

Key Art Poster Art
  • Ratio 16 : 9
  • Min. 1600w x 900h pixels
  • Max. 650 kb
  • .jpg or .png
  • JPEG
  • RGB
  • 480 x 688 px
  • 380dpi

The key art should be a still image representative of the movie that can be shown in the background.

Visibility will be lost from 20% to 1/3 of the bottom - for the poster swim lane.

Depending on the screen you’re viewing the app on, the display changes – we’ve been told the synopsis text on the right could overlay into as much as 50% of the total background key art (put another way, if you take a regular key art and draw a line vertically down the middle, the text on the right could extend as far as that middle line).


Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
Highest resolution available 2.0 mandatory
5.1 if available
Required Required No No

Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
HD or SD Stereo or 5.1 Required Required - Preview clip not accepted Required Required

Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
Highest resolution available 5.1 is preferred Required Required Required Required

Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
HD or SD 5.1 and Stereo Required Optional Required Required

Platform Feature Format Audio Streams Closed Captions Trailer Metadata Artwork
Air Transat HD preferred 2.0 mandatory, 5.1 if available No No No No
Astral HD or SD 2.0 mandatory, 5.1 if available Required Required No No
Bell Media HD or SD 5.1 preferred Required Required No No
Blue Ant Media HD 5.1 preferred Required If requested No No
Bullet Digital HD or SD 2.0 mandatory, 5.1 if available No Required No No
Cablevision du nord SD only 2.0 only If requested Required No No
Canal Plus HD or SD 5.1 If requested If requested No No
CBC Radio-Canada HD or SD 2.0 mandatory, 5.1 if available Required Required No No
Cinemaxcentris HD Stereo No Required No Required
Cinepop HD preferred 2.0 mandatory, 5.1 if available No Required No No
Corus HD or SD 2.0 mandatory, 5.1 if available Required No No No
Hollywood Suite HD 2.0 mandatory, 5.1 if available Required Required No No
Hoopla SD only 2.0 mandatory, 5.1 if available Required No Required Required
Hulu HD or SD 2.0 mandatory, 5.1 if available Required Required Required Direct upload from client
InDemand HD or SD 2.0 mandatory, 5.1 if available Required Required Required Required
InDemand HD or SD 2.0 mandatory, 5.1 if available Required Required Required Required
MTS HD or SD 2.0 mandatory, 5.1 if available Required No No No
InDemand HD or SD 2.0 mandatory, 5.1 if available Required Required Required Required
NFB HD or SD 2.0 mandatory, 5.1 if available Required If requested No No
ROVI HD or SD 2.0 mandatory, 5.1 if available Required Required Required Required
Rogers SVOD HD 2.0 mandatory, 5.1 if available Required Required If requested Required
SRC ARTV HD or SD 2.0 mandatory, 5.1 if available Required Required No No
Sasktel HD or SD 2.0 mandatory, 5.1 if available Required Required No Required
Select TV HD or SD 2.0 only If requested Required No No
Shaw Media HD 2.0 mandatory, 5.1 if available Required No No No
Spafax HD or SD 2.0 mandatory, 5.1 if available No Required No No
Super Ecran HD or SD 2.0 mandatory, 5.1 if available Required Required No No
Superchannel HD or SD 2.0 mandatory, 5.1 if available Required Required No No
TFO HD only Stereo Required If ordered No No
The Movie Network HD or SD 2.0 mandatory, 5.1 if available Required Required No No
TVA HD preferred 2.0 mandatory, 5.1 if available Required No No No
TVO HD preferred Stereo only Required Required No No
TV5 HD only 2.0 mandatory, 5.1 if available Required Required, if in HD No No
Vimeo HD or SD Stereo only No Required No No
VHX HD or SD 2.0 mandatory, 5.1 if available Required If requested No No

File Naming Conventions

When submitting assets as files (rather than on tape) it is important that files are named properly.

Naming files improperly may introduce delays in our ingest process.

File names should only contain letters, numbers and underscores. Spaces, commas or other punctuation, symbols, etc. should be avoided.

See the tabs below for a description and examples of the naming convention for each type of file.


Audio/Video File Naming Convention
AssetTitle_AssetType_VerticalFrameSize_FrameRate_Language_AudioLayout.mov
Examples
ForestGump_Feature_1080_2398_EN_L_R_C_LFE_LS_RS_LT_RT.mov
ForestGump_Trailer_1080_2398_EN_L_R.mov
ForestGump_InterviewTomHanks_Bonus_486_2997_EN_L_R.mov
WKRPEp205_Episode_480_2997_FR_L_R.mov

Audio Only File Naming Convention
AssetTitle_AssetType_FrameRate_Language_AudioLayout.wav
Examples
AirBud_Feature_25_EN_L.wav
AirBud_Trailer_25_FR_LT_RT.wav
Anchorman_Feature_Reel1_24_EN_L.wav

Video Only File Naming Convention
AssetTitle_AssetType_VerticalFrameSize_FrameRate.mov
Examples
AirBud_Feature_486_2398.mov
AirBud_Trailer_576_25.mov
WildKrattsEp702_Episode_1080_2997.mov

Audio/Video Patch File Naming Convention
AssetTitle_Audio/Video_Patch_Issue#fromMasterReview.mov
Examples
SnowDay_Video_Patch_3_.mov
ArcherEp203_Video_Patch_6_.mov
HotTubeTimeMachineTrailer_Audio_Patch_1_.wav

Closed Captions File Naming Convention
AssetTitle_AssetType_Language.scc
Examples
WKRPEp205_Episode_EN.scc
ForestGump_Feature_EN.scc

Subtitles File Naming Convention
AssetTitle_AssetType_Usage_Language.stl
Examples
WKRPEp205_Episode_SDH_ES.stl
WKRPEp205_Episode_Inserts_ES.stl
WKRPEp205_Episode_Subs_EN.stl
Anchorman_Feature_SDH_FR.stl

Music Tracks File Naming Convention
Artist_Album_TrackNumber_TrackTitle.stl
Examples
NielYoung_HarvestMoon_Track3_YouAndMe.wav
Cake_FashionNugget_Track2_GoingTheDistance.wav
FifthHarmony_727_Track1_ThatsMyGirl.wav

Artwork File Naming Convention
AssetTitle_AssetType_Language.jpg
Examples
ForestGump_Poster_ES.jpg
Caddyshack_BlurayBG_EN.jpg

In some cases we may find a defect with a file and require you to resupply. In these cases please follow the regular file naming convention as above, but append the word "resupply" and the resupply number (if the file has already been resupplied) to the end of the filename, but before the extension.

Resupply File Naming Convention
OriginalFileName_Resupply.mov
Examples
ForestGump_Feature_1080_2398_EN_L_R_C_LFE_LS_RS_LT_RT_Resupply.mov
AirBud_Feature_25_EN_L_Resupply.wav
WildKrattsEp702_Episode_1080_2997_Resupply.mov
Caddyshack_BlurayBG_EN_Resupply.jpg
FifthHarmony_727_Track1_ThatsMyGirl_Resupply.wav

Delivering a TV Series

When delivering a TV Series to Juice, kindly fill out our Episode Guide matching the Episode Names and Numbers to the Filenames provided as in the example below.

SeasonEpisode NumberEpisode TitleFile Name
WKRP Season 1101Format ChangeWKRP101_FormatChange.mov
WKRP Season 1102The Thanksgiving PromoWKRP102_TurkeyTime.mov
WKRP Season 1103TornadoWKRP103_Tornado.mov

Physical Deliveries

Juice Shipping Locations

If you need to ship us any physical items you can send them to the closest Juice location or affiliate. Prior to shipping anything please notify your Juice rep.

Click below to view our office locations

Toronto
317 Adelaide Steet West, Suite 601
Toronto, Ontario, Canada
M5V 1P9
P: (416) 598-4353
Montréal
3575 Saint-Laurent Blvd., Suite 511
Montréal, Quebec, Canada
H2X 2T6
P: (514) 904-1194
Sydney
1 Chandos St, Suite 903, Level 9
St Leonards, NSW, Australia
2065
P: (+61) 2 9439 0133
Rome
Via Valadier, 42
Roma, Italy
00193
P: +39 06 5964941
São Paulo
Rua Tabapuã, 81 - 13º andar
Itaim Bibi, São Paulo, Brazil
04533-010
P: 55 11 3051-3191
Prague
Palace Beethoven, Lázeňská 285/11
Prague 1, Czech Republic
118 00
P: +420 224 222 398
Madrid
Avda. Ingeniero Conde de Torroja nº 22
Pol. Ind. Fin de Semana, Madrid, Spain
28022
P: +34 916613835
Los Angeles
20000 Mariner Ave, Suite 300
Torrance, CA, USA
90503
P: (310) 781-1101
Kgs. Lyngby
Blomstervænget 52 2800
Kgs. Lyngby, Denmark
P: (+45) 7070 2270

Delivering On Hard Drives

When delivering assets on hard drives please note the following:

  • Mac OS compatible formatted drives are strongly preferred.
  • All drives must come in a functioning enclosure with a power supply. Should your drive not include the original power cable/adaptor, Juice will make an effort to use an available cable in house. Kindly note, Juice is not responsible or liable for any damage incurred in the event the power cable used is not compatible with your drive.
  • USB, FW800 and Thunderbolt interfaces are all supported. If your drive uses another interface please contact your Juice rep prior to shipping.
  • Files provided on a hard drive should be contained within a folder labelled 'For Juice'.

Online Deliveries

Digital Downloads

If you are sending your assets via download link, a user name and password must be provided. Below is a list of FTP clients used by Juice. Juice does not accept downloads from Dropbox.

  • Aspera
  • Signiant
  • Media Shuttle
  • We Transfer

Expedat

Juice uses Expedat file acceleration software for all asset deliveries. This software functions very much like standard FTP software but is much, much faster. You can download the software here, contact your Juice rep to get your account set up so you can send your files to our servers.

File Storage

Files that are sent via Download, FTP, Expedat or captured from tape that are NOT ordered for ingest will be deleted from our drives four weeks after the files arrive at Juice. If these files are to be used down the road, they will need to be resupplied.

Video files that are ingested at Juice will be converted and archived in the Juice working codec Apple ProRes 422(HQ)

A clean master typically contains credits, the film title, etc. but does not contain any subtitles or narrative inserts. A textless master contains no credits, inserts or anything else.

A clean master is typically used when creating a single file that is to be used in multiple territories, whereas a textless master is typically used when creating a fully localized version for a specific territory.

For example, if one were to create a single iTunes package of an English film for English, French and Spanish speaking audiences a clean master would be used in conjunction with separate subtitle files. If the same movie was to be made into a German only video master, a textless master would allow for localization of the title and credits along with any translations required.

We prefer that all audio is delivered embedded directly in the file (see audio/video section), adding audio to your file from an outside source will result in additional charges and delays. Kindly contact your Juice rep for details.
We would always ask for the film in it's native frame rate. Should your desired output require a frame rate conversion, we will process the file in house to ensure that no video issues are introduced.
The file specifications listed in our Asset Submission Guide ensure that we're able to process materials on time and without error. While additional file types and codecs may be usable, extra processing costs and delays may apply. Please contact your Juice rep prior to sending files that don't match the specs listed here.
Both professional tape formats and broadcast-quality digital files are accepted, but ingest and package rates differ between the two source types. Refer to our Rates and Services guide supplied by your Juice rep to find the costs associated with supplying tapes and digital files.
We're able to make small corrections to existing subtitle and closed captions files in-house, but the creation of full files are handled by third-party companies. Contact your Juice rep for a list of rates and services.

The use of the term ‘Subtitles’ for any media type indicates that it contains a full translation of one language into another. For example, this would include a feature containing fully translated and/or transcribed dialogue and text on screen. (ie.. A complete English spoken film translated into German via subtitle file.)

The term ‘Narrative Inserts’ or ‘Forced Subtitles’ indicate that only some sections of the content contain text translating or transcribing dialogue and/or text on screen. An example of this occurrence would include scenes with English inserts translating French dialogue in a primarily English-dialogue feature. Transcribed dialogue in the same language, often done for audience clarification (if a character is difficult to hear or understand), is also a fairly common occurrence.

In this section you will find common and not so common terms we use. If a term you don't know the definition of isn't on this list please let us know!

Anamorphic This describes video that has been stretched from one aspect ratio to another. Anamorphic video is most commonly seen in SD masters to be encoded for DVD. The video is stretched from it's original aspect ratio (often 1.85:1 or 2.35:1) to the NTSC standard 4:3. The DVD player can then display the video in a variety of ways depending on the users preference and hardware setup.
Audio Narratives Voice-over translations in an audio stream of text on screen that is not the primary language. They will most commonly be seen on QC reports where there are several dub streams.
DRM Digital Right Management (DRM) generally refers to copy protection schemes that are applied to digital media files. Files with DRM applied are restricted so that they can only be played on a limited number of devices, or with a secure login. For example, when purchasing movies from iTunes the files are only playable on systems registered to the apple id of the purchaser. Although the file can be copied to another system, it will not playback.
Dual Mono

When both channels in a stereo pair are identical.

Some content is actually created in mono (although this is very rare). In many cases content is accidentally exported without panning the left and right channels.

Forced Narratives Any superimposed text that provides a translation for dialogue spoken in the non-primary language and/or text on screen. Forced Narratives indicate that only some sections of the content contain text translating or transcribing dialogue and/or text on screen.

Examples of this occurrence include: scenes with English inserts translating French dialogue in a primarily English-dialogue feature. Transcribed dialogue in the same language, often done for audience clarification (if a character is difficult to hear or understand), is also a fairly common occurrence.
Interlacing When a whole image is separated into two distinct fields and drawn to the screen one after the other. One field consists of all the odd numbered rows and one all the even numbered rows.
Native Frame Rate

The native frame rate of a piece of content refers to the frame rate that it was originally produced in. So if a feature film is shot at 24 fps, that is its "native" frame rate. If the film is then converted to 29.97 for broadcast, its native frame rate is STILL 24 fps even though the new version is 29.97. This is important because:

  • Improper frame rate conversions often result in an irreversible loss in quality.
  • Files that were originally progressive but have been converted to interlaced result in larger file sizes when stored or compressed.
  • Progressive files converted to interlaced look inferior on progressive displays (computers, tablets, most HD screens).

For these reasons many online platforms (iTunes, Netflix etc) demand that content be provided in its native frame rate.

If your master contains duplicated or blended frames please contact your Juice rep before sending your content.

NTSC An analog television system used in most of the Americas and a few other countries. NTSC video runs at 29.97 frames per second, is interlaced and has a resolution of 720 by 486 visible pixels.
PAL An analog television system used in most countries outside of the Americas. PAL video runs at 25 frames per second, is interlaced and has a resolution of 720 by 576 visible pixels.
SDH Subtitles for the deaf and hard of hearing. SDH subtitles include important non-dialogue information as well as speaker identification. The content of SDH is often the same or similar to the content for closed captions, although proper closed captions are still required by some platforms for legal and accessibility issues.
Subtitles The use of the term "Subtitles" for any media type indicates that it contains a full translation of one language into another. For example, this would include a feature containing fully translated and/or transcribed dialogue and text on screen.
Super Indicates any super-imposed text that does not require translation. People's names, numbers and brands are common examples of Supers. Feature/Episode Titles and Opening Sequences are also considered Supers.
VersionDateChanges
Version 1.5April 3, 2017
  • Updated iTunes artwork specifications.
Version 1.4December 12, 2016
  • Added artwork specifications for Telus platform requirements.
Version 1.3October 12, 2016
  • Updated Ingest Requirements to meet current specs.
  • Updated Platform Requirements to meet current specs.
Version 1.2March 5th, 2015
  • Added note to "Delivery on Hard Drive" section regarding drives without power supplies.
  • File naming convention for artwork added.
Version 1.1January 16th, 2015
  • Added note and link to video regarding dual-mono vs stereo audio to Asset Format:Audio/Video as File
  • Added note indicating that Netflix no longer accepts roll on captions to Asset Format:Captions
  • Added disclaimer that Juice is not responsible for content, spelling, grammar etc to Asset Format:Captions
  • Added glossary items for subtitles and forced narratives
  • Renamed "Physical Shipments" section to "Physical Deliveries" to match sidebar
  • Added Audio Only, Video Only, Patch and Music Track examples to How To Deliver:File Naming
  • Added format for naming resupply files to How To Deliver:File Naming
  • Added section specifying how long files are stored to How To Deliver section
Version 1.0 August 7th, 2014
  • Initial Version